Hi Paul, thank you for sharing your feedback.
We’d like to clarify the timeline of your order. We received your payment on the evening of December 7 (Saturday), began production on December 9 (Monday), and promptly shipped it out on December 10 (Tuesday). This means we completed customization and processing within just 2 working days—faster than our advertised timeframe of 3-5 business days.
As today is December 14 (Saturday), your order is still within the standard delivery timeframe. Since this involves inter-provincial shipping, we kindly ask for your patience while the courier completes the delivery.
We’ve already sent your tracking details via email so you can monitor your parcel’s progress. Should you need further assistance, feel free to reach out—we’re happy to help.